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Frequently Asked Questions

WILL MY FIBERGLASS POOL CRACK OR POP
OUT OF THE GROUND WHEN DRAINED?

No need to worry about your fiberglass pool popping out of the ground. As professionals, we take the necessary steps to prevent this type of damage. In certain cases, fiberglass pools may require well points to draw out the groundwater that can cause instability around the pool. Our well point system effectively removes surrounding water, preventing any risk of popping or cracking. Not every pool requires well points, and some may need more than one, depending on the circumstances. With our expertise, we ensure both safety and caution when working on your pool. While extreme water pressure can cause issues like cracking or floating, you can rest easy knowing that with our experience and well point systems, your pool is in good hands.

WILL MY PEBBLE POOL CRACK OR POP
OUT OF THE GROUND WHEN DRAINED?

Your concrete pool is designed with a gravel barrier between the shell and the ground below, which helps alleviate pressure from groundwater. As the pool empties, the pressure from the surrounding earth builds up slowly, giving you a sufficient window of time to open the hydrostatic plug located at the bottom of the pool. This plug allows any groundwater that manages to reach the barrier to exit through the plug’s hole, maintaining pressure equilibrium and preventing damage to the pool shell.

HOW LONG WILL IT TAKE TO COMPLETE MY PROJECT?

The duration of a repair can vary depending on the type and complexity of the work being done. Here’s a general breakdown:

 

1. Resurfacing fiberglass and pebble quartz finishes: This typically takes 3 to 5 days, depending on the size of the pool and the condition of the surface.

2. Tile installation, removal, and regrouting: This can take anywhere from 2 to 4 days, depending on the size of the area and the intricacy of the tile design.

3. Skimmer and jet line repairs: Simple repairs may take 1 to 2 days, while more extensive replacements can take up to 3 to 4 days.

4. Pump and filter servicing: This generally takes 1 to 2 days, depending on the issue and the required replacement parts.

 

Since every repair is different, we provide an estimated completion date after assessing the scope of the work. 

DO I HAVE TO PAY ANYTHING UPFRONT?

Absolutely not! At Sims Pool Upgrades, we don’t require any payment until the day we begin your project. Signing the contract secures your estimated start date and puts your name on our calendar. We take half of the payment when we start the work, and the remaining balance is due upon completion of the project.

ARE YOUR QUOTES REALLY FREE?

Yes, We offer free quotes! Ensuring you have a clear understanding of the cost before making any commitments.

WHAT FORM OF PAYMENT DO YOU ACCEPT?

We currently accept cash, checks, bank-bank transfer or will split credit card fee ( through quickbooks)

WHAT SERVICES DO YOU OFFER?

We specialize in resurfacing fiberglass and pebble quartz finishes, providing professional installation, removal, and regrouting of tile. Our services also include patching, repairing, or replacing skimmer and jet lines, as well as servicing pumps and filters to ensure optimal performance.

Privacy Policy

Welcome to Sims Pool Upgrades LLC ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.simspoolupgradesllc.com (the "Site"). By accessing or using the Site, you agree to the terms of this Privacy Policy.1. Information We CollectWe may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details you provide when contacting us or requesting services.

  • Usage Data: Information about how you interact with the Site, including IP address, browser type, pages visited, and time spent on the Site.

  • Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience and analyze Site usage.

2. How We Use Your InformationWe may use the information we collect for the following purposes:

  • To provide, maintain, and improve our services.

  • To respond to your inquiries or requests.

  • To send promotional materials or updates (with your consent, where required).

  • To analyze Site usage and improve user experience.

  • To comply with legal obligations.

3. How We Share Your InformationWe do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who assist us with website hosting, analytics, or customer support.

  • Legal Requirements: When required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Your Choices

  • You may opt-out of receiving promotional emails by following the unsubscribe instructions in those emails.

  • You can manage cookie preferences through your browser settings, though disabling cookies may affect Site functionality.

5. Data SecurityWe implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute security.

6. Data RetentionWe retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

7. International Data TransfersYour information may be processed or stored in the United States or other countries. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Children's PrivacyOur Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

9. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact UsIf you have questions about this Privacy Policy or our data practices, please contact us at:

By using https://www.simspoolupgradesllc.com, you acknowledge that you have read and understood this Privacy Policy.

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